Question 1

How to Use Sparrow Products

Accepted Answer

Let the skin drink deeply, gently and wisely.

Always apply on clean, damp skin—the moisture activates the live enzymes and allows for natural dilution.

Less is more. Begin with a small amount and increase only if needed.
If your skin is sensitive, perform a patch test on the inner arm or behind the ear before use.

Question 2

For Sensitive Skin

Accepted Answer

Our products are designed to soothe and balance, but even gentle botanicals can be potent.

Use sparingly and observe your skin’s response.

A slight tingling is normal, but discontinue use if irritation persists.

Avoid using on broken or severely compromised skin barriers until healed.

Question 3

How can I obtain personalised product advice?

Accepted Answer

Certified Holistic Nutritionists are available to offer personalised advice through WhatsApp or Email.

You can book an appointment and speak with us on WhatsApp or the phone. These discussions will help in ascertaining if Sparrow products are suitable for your skin.

P.S: Feel free to seek some basic nutritional advice during the consultation.

Question 4

How long does E-lixir stay effective?

Accepted Answer

We recommend using E-lixir within 3 months due to the live enzymes' fermentation activity and the fading of essential oil scent over time. While it can be used after this period, the live enzymes' scent may become too strong for some.

Question 5

How long can I keep my soaps for?

Accepted Answer

We recommend to be used within 2-4 months mainly because of the essential oil scent will fade off over time too.

They can be kept for years and still be effective at cleaning.

Question 6

Is it okay to use Sparrow products under makeup?

Accepted Answer

Yes, you can use Sparrow E-lixir under makeup. The high content of botanical ingredients won't interfere with your makeup. We hope your skin will look so healthy that makeup becomes optional for special occasions.

Question 7

Are Sparrow products safe to use during pregnancy?

Accepted Answer

We understand that many women seek alternatives to chemical products during pregnancy. Sparrow products does not contain any harmful chemicals.

E-lixir contains all natural food grade ingredients. To our knowledge there is no risk associated with using any Sparrow formulation in the manner we prescribe during pregnancy.

Sparrow is committed to providing accurate information; however, this information is not intended to replace advice from your qualified medical practitioner. We recommend that you speak with your obstetrician or dermatologist should you have any concerns regarding your particular circumstances.

Question 8

Do you test on animals?

Accepted Answer

Absolutely not! If all body care companies would use only toxin-free ingredients, there would be no need to do any animal testing in our industry. We believe that not testing on animals is not enough. We will never, ever test on animals, but our goal is to change the industry and eliminate the need to test on animals altogether.
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You can help make this happen by buying toxin-free products from companies that don’t test on animals. Not only do we not test on animals, but our products will not harm the natural habitats or aquatic life when they go down the drain and out into the environment. Let’s take care of our animal friends and the world they live in.

General FAQ

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Frequently asked questions